Terms of Sales :
YOUR RESERVATION
Your reservation will be confirmed to you upon receipt of payment. This payment must be made by credit card on our website through our secure payment system. Upon receipt of payment, we will send you an email detailing your reservation, property address, contact details, balance, and all arrival and departure instructions.
PAYMENT
Payment must be made by credit card through our own website or that of one of our partners.
CANCELLATION POLICY
Any cancellation or modification request must be made by email. Cancellations or changes by phone are not accepted.
Full refund for cancellations made at least 48 hours before the arrival date.
No refund for cancellations made within 48 hours of arrival date.
Any change of dates or rooms will be considered a new reservation and will be subject to standard cancellation procedures.
If, after receiving the confirmation email, Bordeaux Saint Michel is unable to offer the client the accommodation that has been booked, or a property with similar or better characteristics, the client will then be reimbursed according to the following conditions:
• Refund of the full payment before your arrival
• Refund of the amount corresponding to the unused days of your reservation
YOUR CONTACTS DURING YOUR STAY
In your confirmation email, you will find our contact details
Please keep us informed of your arrival time so that we can plan your entry. In case of changes or delays, please make sure to inform us
YOUR ARRIVAL
Please note that entry is possible from 2 p.m. If you wish to enter the premises earlier, we will try, as far as possible, to respond positively to this request.
YOUR DEPARTURE
You must vacate the property no later than 11 am.
Please note that an exit after 11:00 without prior authorization will be charged 80 euros.
HOUSEHOLD CHORES
The property will have been cleaned prior to your arrival and the beds will have been made.
When you leave the apartment must be left in good condition, with the dishes done. Otherwise an additional cleaning fee of 50 euros may be charged.
NUMBER AND IDENTITY OF TENANTS
The tenant must inform Bordeaux Saint Michel of the number of people concerned by the reservation.
Only the people indicated in the same reservation will be able to enter the property, unless validated by Bordeaux Saint Michel. The number of people associated with this reservation must not exceed the number provided for in the reservation, except in the case of infants under the age of four.
Pets are not allowed. If the customer does not comply with one of these conditions, Bordeaux Saint Michel reserves the right to ask the customer to leave the property without the tenant being able to request any form of compensation.
RULES OF CONDUCT IN THE PROPERTY
Customers must respect the neighborhood. Music and parties are strictly prohibited. During their stay, we ask tenants to limit noise, especially between 9 p.m. and 9 a.m. In the event of a complaint from the neighborhood, Bordeaux Saint Michel reserves the right to ask the tenant to leave the premises immediately, whatever the hour, day or night.
By accepting these conditions the tenant accepts all the conditions, in particular to behave in a responsible and correct manner. In the event of disrespectful and incorrect behavior, Bordeaux Saint Michel reserves the right to ask tenants to vacate the property. In this exceptional case, the customer will lose all payments made.
RESPONSIBILITIES
Bordeaux Saint Michel cannot be held responsible for direct or indirect damage caused to people and property as a consequence of use by the tenant. This includes in particular damage, loss due to fire, theft.
In the event that the customer wishes to entrust his luggage to Bordeaux Saint Michel as part of a delayed departure or arrival, Bordeaux Saint Michel cannot be held responsible for direct or indirect damage. The sole responsibility lies with the customer.
In the event that the client does not comply with the General Conditions mentioned above, Bordeaux Saint Michel reserves the right to ask the client to leave the property, and the client in question may not request any form of compensation.
Privacy Policy
Last revised: 02/09/2021
Introduction
At bordeauxsaintmichel.com ("we") we care about the privacy of users (the "user" or "you") of our website and / or our mobile space (the "Site" and the "Space mobile ”, respectively) and we are committed to protecting the information that users share with us when using our Site and / or our Mobile Space (collectively, the“ Digital Properties ”), and we are fully committed to protecting and use your information in accordance with applicable law.
This Privacy Policy describes our practices for collecting, using and disclosing your information through our digital properties (the “Services”), when you access the Services from your device.
Before accessing or using any of our Services, please read this Privacy Policy carefully and make sure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and continue to object to our practices, you should immediately and cease all use of our Digital Properties and Services. By using our Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments to it.
In this Privacy Policy, you will find explanations on the following questions:
The information we collect
How we collect information
Why we collect the information
Who we share information with
Where is the information stored
How long is the information kept
How we protect information
Minors
Changes or updates to the Privacy Policy
The information we collect
Below are the different types of information we may collect.
Unidentified and non-identifiable information, which may be provided by you during the registration process or collected when you use our Services (“Non-Personal Information”). Non-personal information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect primarily consists of Technical Information and Aggregate Usage Information.
Information that identifies you individually, that is, information that identifies you or that can, with reasonable effort, identify you (“Personal Information”). The Personal Information we collect through our Services includes, but is not limited to, name, email address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.
How we collect information
Below are the main methods we use to collect information:
We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may collect, collect and record these uses, sessions and related information.
We collect information that you voluntarily provide to us. For example, we collect the information you provide to us when you contact us directly through any communication channel (for example when you send us an email containing a comment or feedback).
We may collect information from third party sources as described below.
We collect the information you provide to us if you connect to our Services through third party services like Facebook or Google.
Why we collect the information
We use your Personal Information for the following purposes:
To provide and operate the Services
To develop, personalize and improve our Services
To respond to your reactions, requests and requests and provide you with our assistance
To analyze demand and usage patterns
For other internal, research or statistical purposes
To strengthen our data security and fraud prevention capabilities
To investigate possible violations, enforce our terms or policies, or comply with any applicable law, regulation or government authority.
To send you updates, notices, promotional materials and other information about our Services. If we send you promotional emails, you can opt out of receiving them by clicking on the unsubscribe link that these emails contain.
In addition to this, you will need to know more about it.
Who we share information with
We may share your information with our service providers, in order to operate our Services (for example, by storing information about third party hosting services, providing our technical support, etc.)
We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activity or other wrongdoing, suspicion of fraud or security matters; (ii) to establish or exercise our rights of defense against legal claims; (iii) to protect our rights, property or personal safety and those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and / or manage your information through our authorized third party service providers (for example, online service companies), as far as is reasonable for business purposes; or (vi) to cooperate with third parties for the purpose of improving your experience. To avoid possible confusion, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion.
Please note that our Services allow you to participate in certain social activities such as posting content, information or comments, as well as following and chatting with other users. Please be aware that the content or information you provide in these areas may be read, collected and used by others who have access to them. We do not recommend sending to a server or sharing any information that you do not want to be made public. If you submit any content on our Digital Properties or otherwise provide it in connection with the use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your information and content. You understand and acknowledge that even after their removal from you or us, copies of your information may remain visible on archived or cached pages, or that a third party may have copied or stored such content.
Cookies and similar technologies
When you visit or access our Service, we allow certain third parties to use web beacons, cookies, web beacons, scripts, beacons, and other analytics technologies and services (“Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect information about you in order to improve the way you browse our Digital Properties, improve the performance of our Digital Properties and personalize your experience on our Digital Properties, as well. only for security and fraud prevention purposes.
Through our Service and our Digital Properties (including websites and applications that deploy our Service), we may provide advertisements that may also be relevant to you, for example advertisements that are based on your browsing behavior recent on different websites, browsers or devices.
In order to deliver these advertisements to you, we may use cookies and / or JavaScript and / or web beacons (including clear GIFs) and / or HTML5 local storage and / or other technologies. We may also use third parties, such as network advertisers, which are third parties who display advertisements based on your visits to websites, to serve you targeted advertisements. Third party ad network providers, advertisers, sponsors and / or traffic measurement services may also use cookies and / or JavaScript and / or web beacons (including clear GIFs) and / or Flash LSOs and / or other technologies to measure the effectiveness of their advertising and to personalize advertising content for you. These cookies and other third-party technologies are governed by the specific privacy policy of each third party, and not hereby.
Where is the information stored:
Non-personal information
Please note that our businesses, as well as the partners and service providers we trust, are located around the world. All Non-Personal Information we collect is stored and processed in various jurisdictions around the world, for the purposes detailed in this Privacy Policy.
Personal informations
Personal Information may be retained, processed and stored in the United States of America, Ireland, Japan, Israel and other jurisdictions if this is necessary for the proper provision of our services and / or if the law l 'requires (as explained in more detail below).
How long is the information kept:
Please note that we retain the information we collect for as long as necessary to provide the Services and to comply with our legal or contractual obligations to you, resolve disputes and enforce our agreements.
We may correct, supplement or delete incomplete or inaccurate information at any time and at our sole discretion.
How Wix protects information:
The hosting service of our Digital Properties provides us with the online platform that allows us to provide the Service to you. Your data may be stored through our hosting provider's data, database or general storage applications. It stores your information on secure servers behind a firewall and offers secure HTTPS access to most of its services
All direct payment gateways offered by our Digital Properties host and that we use adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers, including physical, electronic and procedural measures.
Regardless of the efforts and actions taken by us and by our host, we cannot and do not guarantee the absolute protection and security of any information you upload, post or otherwise share with us or anyone else. 'another.
We encourage you to set strong passwords and to avoid providing us or anyone else with sensitive information the disclosure of which you believe could cause you substantial or irreparable harm. In addition, e-mail and instant messages are not recognized as safe forms of communication, so we ask, and encourage you, not to share sensitive information through these methods.
Minors
The Services are not intended for underage users. We do not knowingly collect information from children. If you are under the age of majority, you must not download or use the Services, nor provide us with information.
We reserve the right to request proof of age at any time in order to ensure that minors do not use our Services. If we learn that a person under the age of majority is using our Services, we may prohibit and block that user's access to our Services, as well as delete all information stored with us about that user. If you have reason to believe that a minor has shared information with us, please contact us as indicated below.
We will only use your personal information for the purposes defined in this Privacy Policy, if:
The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide the Services to you or to provide you with our customer or technical support)
It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation
It is necessary for us to use your Personal Information for our legitimate interests as a business, provided that such use is at all times proportionate and respects your rights to privacy.
If you live in the EU, you can:
Request confirmation that Personal Information about you is being processed or not, and access the Personal Information that we store about you, as well as certain additional information
Request to receive Personal Information that you provide directly to us on a voluntary basis in a structured, commonly used and machine-readable format
Request rectification of your Personal Information which is under our control
Request erasure of your Personal Information
Oppose the processing of personal data by us
Request the restriction of the processing of your Personal Information by us
Submit a complaint to a supervisory authority
However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have general questions about the Personal Information we collect and how we use it, please contact us as set out below.
In connection with providing the Services to our users, we may transfer information to affiliated entities or other third parties beyond the borders of your country or jurisdiction, to other countries or jurisdictions around the world. . By using the Services, you consent to the transfer of your information outside of the EEA.
If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Information. personal. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your Personal information is minimized, and that these third parties act at all times in accordance with applicable laws.
CCPA rights relating to your information
If you are a resident of California using the Services, the California Consumer Privacy Act (the “CCPA Law”) may give you the right to request access to and deletion of your information.
To exercise your right to access and delete your information, please contact us as indicated below.
Users of the Services who are residents of California and under the age of 18 may request and obtain removal of any content they have posted by emailing us at the address set out below under "We contact ". Any such request must be marked "California Removal Request" in your e-mail. Any request should provide a description of the content you wish to remove and information reasonably sufficient to enable us to locate that content. We reject all California Removal Request that are not marked or submitted correctly, and we may not be able to respond if you do not provide the correct information. Please note that your request does not guarantee a complete or exhaustive removal of the relevant content. For example, documents that you have posted may be republished by another user or a third party.
Changes or updates to the Privacy Policy
We may revise this Privacy Policy from time to time, in our sole discretion, and the most recent version will always be posted on our website (as indicated under "Latest Revision"). We encourage you to periodically review this Privacy Policy for any changes. In the event of material changes, we will post a notice on our website to announce these changes. If you continue to use the Services after notification of changes to our website, this will constitute your acknowledgment of, and consent to, such changes to the Privacy Policy and your agreement to be bound by the terms of those changes. .
Contact us
If you have general questions about the Services or the information we collect about you, or how we use them, please contact us:
Name: Cécile Chiron
Address: 24 rue des fours 33800 Bordeaux
E-mail: greg.cecile@hotmail.com