Terms and conditions

B&B Bordeaux Saint Michel

Simplified Joint Stock Company (SAS)

SIRET: 940 194 939 00010 — VAT No: FR 11940194939

24 rue des Fours, 33800 Bordeaux, France

cecilebordeauxsaintmichel@gmail.com — +33 6 49 85 11 22

Professional liability insurance: MACIF

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (hereinafter “GTC”) govern all bookings and stays at B&B Bordeaux Saint Michel. Any booking constitutes unconditional acceptance of these GTC.

Article 1 — Service Provider

B&B Bordeaux Saint Michel, a Simplified Joint Stock Company (SAS) registered under SIRET 940 194 939 00010, with its registered office at 24 rue des Fours, 33800 Bordeaux, France. Principal activity: tourist and short-stay accommodation (NAF code 5520Z).

Article 2 — Scope of Application

These GTC apply to all bookings made directly on the website bordeauxsaintmichel.com or through any other direct booking channel. Bookings made through third-party platforms (Booking.com, etc.) are subject to those platforms' own terms and conditions, without prejudice to the house rules set out herein, which apply to all stays.

These terms are drafted in French. The English, Spanish and Italian translations are provided for the customer's convenience; in the event of any discrepancy, the French version shall prevail.

Article 3 — Studios and Capacity

B&B Bordeaux Saint Michel offers four studios (“Rouge”, “Jaune”, “Bleu”, “Blanc”), accommodating between 2 and 4 guests depending on the studio. The number of occupants may not under any circumstances exceed the capacity indicated at the time of booking.

Access restrictions:

• Children under 8 years of age are not accepted due to the mezzanine beds, which are accessible by a steep ladder only.
• The property is not suitable for persons with reduced mobility.
• Pets are not accepted.

Article 4 — Rates

Rates are displayed in euros including all taxes on the website bordeauxsaintmichel.com. They vary according to dates and season, starting from €75 per night in low season, breakfast included. Discounts may be offered on direct bookings. The applicable rate is the one displayed at the time of booking.

Article 5 — Booking and Payment

5.1 Booking Process

A booking is confirmed upon receipt of a confirmation email. No deposit is required at the time of booking: only a payment authorisation is recorded on the guest's bank card.

5.2 Charge and Payment Methods

The full amount of the stay is charged 48 hours before the arrival date. For payment methods other than bank card (holiday vouchers, Chorus Pro), please contact us in advance.

Article 6 — Cancellation and Modification

6.1 Cancellation by the Guest

• Free cancellation: up to 48 hours before the arrival date (local Bordeaux time). No charge will be made.
• Late cancellation: less than 48 hours before arrival, the full amount of the stay is due and will be charged.

6.2 No-show

Any guest who fails to arrive on the scheduled date without prior cancellation will be treated as a late cancellation: the full amount of the stay will be charged.

6.3 Modification of Booking

Any request to modify a booking (dates, studio, number of guests) must be submitted by email or phone. We will respond based on availability and subject to our explicit agreement. No modification is guaranteed.

6.4 Cancellation by the Establishment

In the event of force majeure, the guest will be refunded 100% of any amounts paid, with no additional compensation.

Article 7 — Stay Conditions

7.1 Arrival and Departure

• Check-in: from 2:00 PM. Check-in is self-service via an access code sent the day before. There is no maximum arrival time.
• Check-out: before 11:00 AM. Late check-out is available as a paid option, offered by email the day before departure, subject to availability.
• Luggage storage (paid service): Cabin space 5 €/day or Hold space 7 €/day, per calendar day (midnight to midnight). Booking and payment online. Access on the reserved day by scanning the QR code on the luggage room door, then entering the opening code provided after payment. If no space is available at the time of payment, the payment is automatically refunded in full.

7.2 Breakfast

Included in the rate, delivered to the studio door. Adaptations for allergies or intolerances are possible upon prior request.

7.3 House Rules

• Smoking is prohibited in the studios and all common areas.
• Parties and events are not permitted.
• Quiet hours are required between 10:00 PM and 8:00 AM.
• Pets are not permitted.
• Access to the studio is reserved for guests whose names appear on the booking.

Article 8 — Luggage storage

Luggage storage is a paid service, offered subject to availability, consisting of the provision of a self-service storage space on the ground floor of the establishment. It does not constitute a deposit contract: luggage is neither handed over to staff, nor checked, nor inventoried.

Guests deposit and retrieve their luggage themselves, at their own risk. The space is shared on the same day with other guests holding a paid reservation; guests are advised not to leave valuables inside (cash, jewellery, electronic equipment, identity documents, fragile or perishable items).

The establishment declines all liability, to the extent permitted by law, for any loss, theft or damage to stored belongings, except in the event of proven fault on its part. The premises are under video surveillance and every opening is recorded.

The opening code provided after payment is strictly personal. Any reservation is valid only for the reserved date(s), from the opening to the closing of the service on the day concerned. The applicable rate is displayed on the booking page; no refund is given for a reserved space that is not used.

Article 9 — Liability and Damages

The guest is responsible for any damage caused to the studios, equipment or common areas during their stay. By accepting these GTC, the guest expressly authorises B&B Bordeaux Saint Michel to charge the registered payment method for the actual cost of repair or replacement, within 7 days of departure. The guest will be notified in advance by email.

Article 10 — Lost Property

Any item left behind during a stay will be kept in good faith for 30 days. Upon request, items found may be returned by post, with all shipping costs borne entirely by the guest.

Article 11 — Personal Data

Data collected at the time of booking is used solely for the purpose of managing the stay and is not shared with third parties. In accordance with the GDPR, you have the right to access, rectify and delete your data. Requests should be sent to: cecilebordeauxsaintmichel@gmail.com.

Article 12 — Governing Law and Disputes

These GTC are governed by French law. In the event of a dispute, the guest is invited to contact us first to seek an amicable resolution. Failing that, the competent court will be that of the company's registered office.

Version: October 2026

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B&B Bordeaux Saint Michel

SIRET: 940 194 939 00010 — 24 rue des Fours, 33800 Bordeaux, France

cecilebordeauxsaintmichel@gmail.com — +33 6 49 85 11 22

PRIVACY POLICY

This privacy policy describes how B&B Bordeaux Saint Michel collects, uses and protects the personal data of website visitors and guests, in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679).

1. Data Controller

B&B Bordeaux Saint Michel SAS

SIRET: 940 194 939 00010

24 rue des Fours, 33800 Bordeaux, France

cecilebordeauxsaintmichel@gmail.com — +33 6 49 85 11 22

2. Data Collected

2.1 When Making a Booking

When making a direct booking on our website, we collect:

• First and last name
• Email address
• Phone number
• Payment data (processed and secured by our payment provider Stripe — we do not retain full bank details)
• Stay details (dates, studio, number of guests)

2.2 When Browsing the Website

Our website (hosted on Wix) may automatically collect browsing data via cookies and analytics tools:

• IP address
• Browser type and device
• Pages visited and time spent
• Traffic source

This data may be processed by third-party tools (including Google Analytics) integrated into the Wix platform.

3. Purposes and Legal Bases for Processing

Your data is used for the following purposes:

• Booking and stay management: performance of contract (Art. 6.1.b GDPR)
• Stay-related communications: performance of contract (Art. 6.1.b GDPR)
• Invoicing and accounting obligations: legal obligation (Art. 6.1.c GDPR)
• Website improvement and traffic analytics: legitimate interest (Art. 6.1.f GDPR) and/or consent for non-essential cookies

4. Cookies

Our website uses cookies. Some are strictly necessary for the site to function; others, of an analytical or marketing nature, are only placed with your consent.

You can manage your preferences at any time via the cookie manager available on the site, or configure your browser to refuse cookies. Please note that refusing certain cookies may affect the site's functionality.

5. Data Recipients

Your data is not sold or transferred to third parties for commercial purposes. It may be shared with the following processors, strictly within the scope of their services:

• Stripe: secure processing of card payments
• Beds24: booking and calendar management
• Wix: website hosting
• Google Analytics: traffic statistics (anonymised data)

These providers are bound by confidentiality obligations and process your data in compliance with the GDPR.

6. Retention Periods

• Booking and stay data: 3 years from the end of the stay
• Invoicing data: 10 years (statutory accounting obligation)
• Browsing data (analytical cookies): maximum 13 months

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access: obtain a copy of the data held about you
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data, subject to statutory retention obligations
• Right to restriction: request a temporary suspension of processing
• Right to object: object to processing based on legitimate interest
• Right to data portability: receive your data in a structured format

To exercise these rights, contact us at: cecilebordeauxsaintmichel@gmail.com. We will respond within a maximum of 30 days.

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority) — www.cnil.fr, or with your local supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Payments are secured by SSL encryption via Stripe.

9. Updates

This policy may be updated at any time. The version in force is the one published on bordeauxsaintmichel.com. We encourage you to consult it regularly.

Version: October 2026